Terms and conditions

Terms and Conditions

Welcome to gyaniji.in (“Website”). These Terms and Conditions (“Terms”) govern your access to and use of the Website, mobile application, and any associated services (collectively, the “Services”) offered by Gyaniji Learning Private Limited (“Company,” “we,” “us,” or “our”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

1. Eligibility

By using this Website, you represent that you are at least 18 years of age or are accessing the Services under the supervision of a parent or legal guardian.

2. Account Registration

To access certain features, you may be required to create an account. You agree to provide accurate and complete information and maintain confidentiality of your login credentials. You are responsible for all activities under your account.

3. Courses and Services

(a) The Company provides online educational courses, study material, and test preparation services.
(b) We reserve the right to modify, suspend, or discontinue any course or feature at any time without prior notice.

4. Payments and Refunds

(a) All fees must be paid in accordance with the pricing displayed on the Website at the time of purchase.
(b) Payments once made are non-refundable, except in cases of proven technical errors attributable solely to the Company.
(c) The Company does not guarantee results or success in examinations.

5. Intellectual Property

All content, including but not limited to text, videos, graphics, logos, and software, are the exclusive property of the Company and are protected by intellectual property laws. Users are granted a limited, non-transferable license to access the content solely for personal, non-commercial use. Any reproduction, distribution, or resale without written consent is strictly prohibited.

6. Prohibited Conduct

You agree not to:

  • Misuse the Website or engage in unlawful activity.

  • Copy, modify, or distribute course materials.

  • Attempt to hack, disrupt, or interfere with the Services.

7. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of such external sites.

8. Disclaimer of Warranties

(a) The Services are provided on an “as is” and “as available” basis without warranties of any kind.
(b) We do not warrant that the Website will be uninterrupted, error-free, or free from viruses.
(c) Educational content is for guidance only. Success in any examination depends on individual performance and effort.

9. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use or inability to use the Services, including loss of data, revenue, or examination results.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, employees, and affiliates from any claims, damages, or liabilities arising out of your breach of these Terms.

11. Termination

We reserve the right to suspend or terminate your access to the Services at our sole discretion, without prior notice, for conduct that violates these Terms or is otherwise harmful.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Pune, Maharashtra.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Services constitutes acceptance of the revised Terms.

14. Contact Us

For any queries regarding these Terms, please contact:
Email: support@gyaniji.in

User Guidelines / Code of Conduct

At gyaniji.in website, operated by Gyaniji.in we/I,  am/ are committed to creating a safe, respectful, and effective learning environment. By accessing and using our courses, services, and community features /Services  you agree to comply with the following User Guidelines / Code of Conduct:

1. Account Responsibility

  • Each account is intended for individual use only. Sharing, selling, or transferring login credentials is strictly prohibited.

  • You are responsible for maintaining the confidentiality of your account and all activity conducted under it.

2. Proper Use of Content

  • All course materials, videos, notes, and tests are provided for personal learning purposes only.

  • Copying, downloading, reproducing, recording, or distributing content without prior written permission is a violation of intellectual property rights.

  • Using bots, software, or scripts to copy or extract content is strictly prohibited.

3. Respectful Conduct

  • Treat instructors, fellow learners, and staff with courtesy and respect.

  • Harassment, abuse, hate speech, or disruptive behavior in any form will not be tolerated.

  • Misuse of community forums, chats, or communication tools for spamming, promotions, or offensive remarks is prohibited.

4. Academic Integrity

  • Cheating, plagiarism, or attempting to manipulate assessments, tests, or results is strictly forbidden.

  • Any such activity may result in suspension or permanent termination of your account without refund.

5. Legal and Ethical Use

  • Do not use the Website for unlawful activities, including hacking, spreading malware, or violating applicable laws.

  • Avoid impersonating others, providing false information, or attempting unauthorized access to restricted areas of the Website.

6. Consequences of Violation

  • Breach of this Code may lead to suspension, restriction, or permanent termination of your account at our sole discretion.

  • Serious violations may also result in legal action under applicable laws.

7. Reporting Misconduct

If you notice any violation of this Code of Conduct, please report it to us at support@gyaniji.in. All reports will be reviewed confidentially.

8. Updates to Guidelines

We reserve the right to modify or update this Code of Conduct at any time. Continued use of the Services implies acceptance of the updated guidelines.

Grievance Redressal & Contact Policy

At gyaniji.in, operated by Gyaniji.in  we/I are/am committed to addressing user concerns promptly and fairly. This Grievance Redressal & Contact Policy (“Policy”) sets out the framework for receiving, handling, and resolving grievances related to our website, services, and content.

1. Purpose

This Policy ensures that learners, parents, or stakeholders can raise complaints or grievances regarding:

  • Access to courses, materials, or technical issues

  • Payment-related concerns (including refunds and cancellations)

  • Misuse of the platform or violation of the User Guidelines

  • Privacy, data handling, or misuse of personal information

  • Any content that may be inaccurate, inappropriate, or unlawful

2. Grievance Officer

In compliance with the Information Technology Act, 2000 and rules framed thereunder, the Company has appointed a Grievance Officer.

Grievance Officer: [Mrs. Saraswati ]
Email: grievance@gyaniji.in
Address: 78, Prestige Point, Bajirao road, Shukrwar Peth, Pune (Maharashtra)
Working Hours: Monday to Friday, 11:00 AM – 6.30:00 PM (IST)

3. Submission of Grievance

Users may submit grievances in writing through email or post. The grievance must include:

  • Full name and contact details of the complainant

  • Description of the grievance, including relevant details (order ID, course name, transaction reference, etc.)

  • Supporting documents, if any

4. Acknowledgement & Resolution Timeline

  • All grievances will be acknowledged within 48 working hours of receipt.

  • We aim to resolve grievances within 15 working days from the date of acknowledgment. In complex cases requiring additional time, the complainant will be informed of the expected resolution timeline.

5. Escalation

If you are not satisfied with the resolution provided, you may escalate the matter in writing to the senior management of the Company at support@gyaniji.in with the subject line “Escalation – Grievance Unresolved.”

6. Confidentiality

All grievances will be handled confidentially, and your information will be used solely for resolving the concern.

7. Updates to this Policy

We reserve the right to amend or update this Policy at our discretion. Any changes will be posted on this page with the updated “Effective Date.”

8. Contact Us

For general inquiries, feedback, or support (non-grievance related), you may contact us at:
Email: support@gyaniji.in
Address: 78, Prestige Point, Bajirao road, Shukrwar Peth, Pune (Maharashtra)

Refund and Cancellation Policy

This Refund and Cancellation Policy (“Policy”) applies to all purchases made through gyaniji.in (“Website”) operated by Gyaniji.in  we/I, By purchasing any course, you agree to the following terms:

1. Digital Nature of Products

All our courses and study materials are delivered online in digital format. Once purchased, the content is accessible instantly and cannot be returned. Therefore, we follow a strict no refund and no cancellation policy, except as expressly provided below.

2. Refunds

Refunds will be processed only under the following circumstances:
(a) Duplicate Payment – If you are charged more than once for the same course due to a technical error, the excess payment will be refunded.
(b) Technical Failure – If you are unable to access the purchased course due to a proven technical issue attributable solely to the Company and the issue remains unresolved for more than 7 working days from the date of complaint.
(c) Wrongful Deduction – If payment has been deducted but the order has not been confirmed or course access not provided.

In all other cases, payments once made are non-refundable and non-transferable.

3. Cancellation

(a) Orders for digital courses cannot be cancelled once payment is processed and access is granted.
(b) The Company reserves the right to cancel any order or deny access at its discretion, in which case a refund may be issued at our sole option.

4. Refund Process

(a) Approved refunds will be processed through the original mode of payment within 7–14 working days, subject to banking and payment gateway timelines.
(b) The Company shall not be liable for any delay in refund caused by third-party payment processors.

5. Contact Us

For refund or cancellation requests, please write to us at:
Email: support@gyaniji.in